Shipping and Delivery Policy

Thank you for choosing TheRoyalHouse as your preferred shopping destination. We are committed to providing you with a seamless shopping experience and ensuring you are completely satisfied with your purchases. Please take a moment to review our Shipping and Delivery Policy.

Shipping and Delivery

At TheRoyalHouse, we partner with trusted courier and transport companies to ensure timely delivery of your orders. Our goal is to deliver your products within 8–10 business days from the date of shipment.

Accurate Address and Responsibility

To ensure a smooth delivery, please provide a complete and accurate shipping address, including the postal code.

Your billing address should match the address where you receive your credit card statements, and the shipping address is where your order will be delivered.

TheRoyalHouse is not liable for any delivery delays resulting from incomplete or incorrect address information.

Shipping Partners

We work with reliable courier and transport partners, such as BlueDart, Ecom Express, Delhivery, Xpressbees, Ecart, and Shadowfax.

These agencies typically deliver within 8–10 business days to major cities across India.

Alternative Shipping Options

For large orders or special requests, please contact us at info@theroyalhouse.in.

We can provide special quotes for alternative shipping methods.

Multiple Shipments

If your order contains multiple items, they may be shipped separately based on product availability and various shipping locations.

Product Origin

All products are shipped from India.

Refunds and Returns Due to Shipping Delays

Please note that TheRoyalHouse does not offer refunds, returns, replacements, or exchanges due to delays caused by the courier agency.

However, at our discretion, we may offer store credit for future purchases.

Estimated Shipment Time

The estimated delivery time displayed for each product on our website is provided as a guideline and may change.

For a more accurate estimate, please contact us with your order number or item codes.

Transit Risk

All orders shipped by TheRoyalHouse are fully insured at no additional cost to you.

In the rare event of a shipment being lost during transit, TheRoyalHouse will reprocess the order.

However, we are not responsible for lost items or damage to the packaging after the carrier has delivered the package to the address provided.

Tracking Your Shipment

You will receive an email containing your shipping details once your package has been handed over to the courier.

This email will include:

• Your tracking number
• Courier partner details
• Estimated delivery date

Please allow up to 24 business hours for the tracking number to become active on the courier partner's website.

Address Change Requests

If you need to update your shipping address, please request the change within 24 hours of placing your order by emailing info@theroyalhouse.in.

Ready to Ship Section

For urgent orders, we offer a Ready to Ship section, with delivery typically completed within 8–10 working days.

Delays

While we make every effort to meet the expected shipping timeline, delays may occur due to circumstances beyond our control.

In such cases, we regret that we do not offer refunds, returns, replacements, or exchanges.

However, depending on the situation, we may offer store credit or complimentary gifts at our discretion.

Custom Duties (International Orders)

For international shipments, customs duties, taxes, or import charges may apply based on your country's regulations.

These charges are the sole responsibility of the customer.

Contact Us

If you have any questions or need assistance regarding your order or shipping, please contact us at:

Email: info@theroyalhouse.in

Thank you for choosing TheRoyalHouse!

We look forward to providing you with an exceptional shopping experience.